Planners
Inquiries a year out, many vendors, a couple who needs steady contact until the day.
Fontaine Consulting · Systems for travel & hospitality brands
Guests take months to say yes. Your system should still be talking to them when they do.
I build the CRM, email flows and Claude automations behind wedding planners, tour operators, villas and travel clubs. Every inquiry gets caught, tagged and followed up for the whole booking window, while you're out running the trip.
Written plan in 3 to 5 business days. The fee is credited toward any build.
Building for
VIVAValerie QuintanillaRiccio Italy
The guest journey
Seven moments, each one handled by the system
A traveller can take a year to go from first question to booked trip. Each stage below runs on its own once it's built, and each one is tested by hand before handover.
- 01
Inquires
A form on your site, a DM, a WhatsApp link. All land in one place.
Tue 23:42 - 02
Gets tagged
Trip type, region, dates and group size, from the first answer.
Wedding: Tuscany 2027 - 03
Hears back
A welcome that sounds like you, sent in a minute.
+60 sec - 04
Warms up
Nurture paced to how far away the trip is.
Spaced to the travel date - 05
Books
The deposit starts onboarding. Intake forms go out on their own.
Deposit → onboarding - 06
Travels
Pre-trip timing, packing notes, day-of details.
T-30, T-7, T-1 - 07
Comes back
The anniversary note, the review ask, the referral.
+1 year
Built in Klaviyo, Brevo or Kit, whichever you already pay for.
Who it's for
Small teams selling experiences people plan far ahead
Tour operators
Small-group departures, waitlists and seats that need filling by a date.
Villas and boutique stays
Direct bookings, repeat guests, and fewer commissions paid to the platforms.
Travel clubs and creators
An audience that loves your trips and needs a clear path to booking one.
Built, and still running
In their words
Nattiel built the entire backend of VIVA: our CRM, our email funnels, our content systems. Things that used to eat my week now run on their own, and I get a report each month telling me what's working. She builds it, then it just holds.
Nattiel is the systems brain behind Original Glam. Campaigns, automation, the backend our front desk runs on. She's the person I hand a mess to and get back a machine.
Pricing · in euros
Start with the audit. Then pick one build.
The way in
Ecosystem Audit
I read your whole backend, from inquiry form to post-trip email, and hand you a written build plan in 3 to 5 business days. You own the plan whether or not we work together.
€500Credited toward any build
The Foundation
€1,800For brands that need the story straight before the plumbing.
- Brand and positioning
- Messaging
- Voice guide
The Build
From €2,700The machinery behind the guest journey.
- CRM, segments and tags
- Capture forms and deliverability
- 3 to 6 email flows, built and tested
- Documentation and handoff
The Ecosystem
From €4,800Foundation and Build together, plus the funnel and the Claude automation layer.
- Everything in both builds
- Funnel pages
- Claude automations for the repeat work
Build prices cover a typical client and supplier database. A larger database, or a migration from another CRM or email platform, is quoted on top, and the audit shows exactly what that involves before you commit.
After a buildMonthly management opens once the backend is built.
Strategy€900 / monthContent calendar, one newsletter, analytics, light CRM upkeep, one call.
Full Management€1,500 / monthEverything in Strategy, plus 3 to 4 posts a week and two newsletters.
I build the backend before I touch your content.
Traffic sent to a system that can't catch it just leaks. So retainers start after a build, or after the audit confirms what you have already holds.
Every build ends running live in your own accounts, with a walkthrough and documentation you can hand to whoever comes next.
Who builds it
I'm Nattiel. I live in Tuscany and build for people who sell Italy.
My clients plan weddings across Italy and lead small groups through Piedmont and beyond. I set up the system behind each of them myself, in their accounts, and test every trigger by hand before I hand it over.
Find out where your inquiries are going quiet.
One intake form and one call. You get a written build plan within 3 to 5 business days, and the €500 comes off any build you choose.
NATTIEL FONTAINE
Field notes on building a beautiful life in Tuscany, and a consulting practice built on the same intention. Strategy, systems, and soul.
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